Bet99 Privacy Policy — Data Protection & Personal Information

As a responsible online wagering platform, bet99 collects several categories of personal information to provide a secure, fair, and seamless service to all users in Malaysia.

Information you provide directly:

• Registration information — full name, date of birth, gender, identification card number, email address, phone number, and residential address.
• KYC verification documents — copies of identification cards, passports, bank statements, or other official documents required to verify your identity.
• Financial information — registered payment method details such as bank account numbers, e-wallet phone numbers (TnG, GrabPay), or crypto transaction-related information.
• Communication with customer support — any messages, complaints, or enquiries you send to our team via live chat, email, or other channels.

Information collected automatically:

• Device and technical data — IP address, web browser type, operating system, screen resolution, and device information.
• Usage data — pages visited, session duration, games played, bets placed, and in-platform actions.
• Location data — approximate location based on IP address for compliance and security purposes.
• Cookies and tracking data — information stored by cookies to remember your preferences and enhance the user experience.

All information we collect is used for clear and lawful purposes. bet99 will not use your data for any purpose other than those stated below without first obtaining your consent.

• Account management and identity verification — to create, maintain, and protect your account, including KYC procedures and age verification.
• Financial transaction processing — to process deposits, withdrawals, and all financial transactions accurately and securely.
• Customer support — to respond to inquiries, handle complaints, and provide the necessary technical support.
• Security and fraud prevention — to detect suspicious activity, prevent money laundering, and safeguard the integrity of the platform.
• Legal and regulatory compliance — to meet legal obligations, including AML (Anti-Money Laundering) requirements and reporting to the relevant authorities.
• Platform improvement — to analyze usage patterns and continuously improve service quality, performance, and overall user experience.
• Service communications — to send important notifications related to your account, transactions, changes to terms, and security updates.
• Marketing and promotions — only with your consent, to inform you about bonus offers, the latest promotions, and new games that may interest you.

Bet99 does not sell or trade your personal data. However, there are limited situations where we need to share certain information with trusted third parties:

• Payment service providers — payment processors such as banks, e-wallet providers, and crypto channels need to receive the necessary transaction information to process your deposits and withdrawals.
• Game software providers — companies supplying Slot Games, Live Casino, and sports betting may receive minimal game usage data for technical operational purposes.
• Cloud and infrastructure service providers — cloud storage and computing providers we use to operate the platform, all subject to strict data protection agreements.
• Regulatory bodies and law enforcement — we are required to disclose information when requested by competent authorities under legal powers, including financial crime investigations.
• Identity verification services — third-party KYC service providers who assist us in verifying identity documents more quickly and securely.

All third parties we work with are bound by legally binding data protection agreements and are not permitted to use your data beyond the scope defined by bet99.

The bet99 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Below are the types of cookies we use:

• Strictly Necessary Cookies — These cookies are essential for the platform to function. They include login session cookies, security tokens, and language preferences. Without these cookies, many platform features will not work correctly.
• Performance and analytics cookies — Helps us understand how users interact with the platform — which pages are most popular, how long sessions last, and where users encounter issues. This data is used in aggregate and does not identify individuals.
• Functional cookies — Remembers your preferences such as language, display settings, and login information (if you choose to be remembered) so you do not need to set them each time.
• Marketing cookies — Used only with your consent to display relevant offers and promotions based on your interests and activity on the platform.

You may manage your cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the bet99 platform.

Bet99 invests seriously in data security infrastructure. We employ a range of technical and organisational measures to ensure your personal information is protected against unauthorised access, disclosure, alteration, or destruction.

• Data encryption in transit — All data transmitted between your device and bet99 servers is encrypted using TLS 1.3 protocol with 256-bit SSL encryption.
• Data encryption at rest — Sensitive data such as passwords, financial details, and KYC documents are stored in encrypted form using the latest encryption algorithms.
• Role-based access control — Only staff with a legitimate business need are permitted to access user personal data, and such access is monitored and audited regularly.
• Two-factor authentication (2FA) — bet99 supports and encourages the use of 2FA for all user accounts as an additional layer of security.
• Regular penetration testing — Our security systems are regularly tested by independent cybersecurity experts to identify and address any vulnerabilities.
• 24/7 Monitoring — Our security team monitors platform activity around the clock to detect and respond to any security threats.

Bet99 retains your personal data only for as long as necessary for the purposes outlined in this policy, or as required by applicable laws and regulatory obligations.

• Active account data — For as long as your account is active and you continue using the bet99 platform.
• Data after account closure — Certain information, particularly financial records and KYC documents, must be retained for a specified period after account closure in accordance with applicable anti-money laundering and tax legislation.
• Marketing data — Retained until you withdraw consent or request deletion.
• Security logs — Retained for a defined period for security investigation and digital forensics purposes if required.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it using recognised methods.

As a bet99 platform user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

The bet99 platform is exclusively for users who are of age 18 years and above. We do not intentionally collect any personal information from individuals under the age of 18.

If we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you are aware that a child has registered on our platform, please contact our customer support team immediately.

Bet99 enforces strict age checks during the registration process and conducts KYC verification to ensure all users meet the minimum age requirement.

The bet99 platform may contain links to third-party websites in certain contexts, such as links to game providers or payment partners. Please note that:

• This Privacy Policy applies exclusively to the bet99 platform.
• Bet99 is not responsible for the privacy practices of third-party websites visited through those links.
• We recommend reading the privacy policy of each website you visit separately.
• The presence of links to other websites does not mean that bet99 endorses or validates the content or privacy practices of those sites.

Bet99 reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to you via:

• In-platform notification the next time you log in.
• Notification email sent to the address registered in your account.
• A clear notice displayed at the top of this page showing the latest date of change.

Continued use of the bet99 platform after a policy change takes effect constitutes your acceptance of the updated terms. If you disagree with the changes made, you have the right to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by bet99, please contact us through the following channels:

• Official email: [email protected]
• Live Chat: Available 24/7 directly on the bet99 platform
• Customer support: Our team is ready to assist you in Bahasa Melayu and English

Our Data Protection Team will acknowledge receipt of your inquiry within 48 business hours and endeavour to provide a full response within 30 calendar days, or sooner where possible.